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Total Quality Management (TQM) involves all stages of the project life cycle starting with inception and extending through to the end of the warranty period. It will ensure that the project team has clearly defined the performance level, i.e. the standard by which quality control can be measured.

This starts with careful review of project documentation (contract documents) which ensures the standards are clearly defined and constraints are prioritized. 

TQM encompasses both quality control and quality assurance.

• Quality control can be defined as the standard to which construction or assembly of a building component has been incorporated into the  project design
• Quality assurance is the process that verifies these standards have been met.

The procedure to ensure TQM involves 12 key disciplines that involve all project stakeholders.

The TQM system is applied through the entire project life cycle as an integral part of the RHC Construction Management Methodology. As the construction team leader, the Project Manager has the lead responsibility of the Total Quality Manager. The PM will apply the 12 areas of  discipline to the project in order to facilitate proper Total Project Control from inception through to building warranty.